Patient FAQ

Routing note — Direct flights or eligible transit through Hong Kong, Singapore or Dubai into Haikou (HAK) or Sanya (SYX) qualify for visa-free medical entry.

Coverage always depends on your policy — confirm eligibility and obtain a guarantee of payment from your insurer before travel.

Medical summaries, laboratory reports and discharge documents are issued in your language and reviewed by a clinical coordinator before delivery.

Nutritional dietary services — The clinical dietary kitchen prepares tailored courses on request — halal, vegetarian, diabetic and post-operative requirements are accommodated with advance notice.

• ✔Recent imaging in DICOM format (MRI / CT / PET-CT) from the past six months
• ✔Pathology, histology or genomic laboratory findings, where applicable
• ✔Your attending physician’s summary and a complete list of current medications

The MDT panel completes a pre-travel virtual evaluation within 24–48 hours and confirms travel suitability in writing.

• 📡Wearable biosensor data synced with our clinical telemetry after discharge
• 🎥Scheduled video follow-ups with your lead physician — and your doctor at home — inside the 180-day circle
• 🔐Cross-border record sharing in encrypted, consent-scoped form (GL-02-aligned)